Oven Cleaning Wandsworth Service Terms and Conditions

These Terms and Conditions govern the provision of oven cleaning and related services by Oven Cleaning Wandsworth to residential and commercial customers. By making a booking, using our services, or allowing our technicians access to your premises, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business who books and pays for the services provided by Oven Cleaning Wandsworth.

Company, we, us, our means Oven Cleaning Wandsworth as the provider of oven cleaning and related services.

Services means any oven cleaning, hob cleaning, extractor cleaning, appliance cleaning or related cleaning services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative of the Company who attends the Premises to perform the Services.

2. Scope of Services

2.1 The Company provides professional oven cleaning and related services to customers in Wandsworth and surrounding areas, subject to availability and scheduling.

2.2 The exact scope of the Services, including which appliances are to be cleaned and the level of cleaning required, will be agreed at the time of booking and confirmed by the Company in writing or verbally.

2.3 The Company reserves the right to refuse to provide Services where it is unsafe, unreasonable, or not practical to do so, including where appliances are in poor structural condition, inaccessible, or present health and safety risks.

2.4 The Customer is responsible for ensuring that all necessary utilities, such as electricity and water, are available at the Premises during the appointment.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Companys chosen communication channels, including telephone or online booking forms, where available.

3.2 A booking is only confirmed when the Company has accepted the request, provided a date and time for the appointment, and, where applicable, received any required deposit or payment details.

3.3 The Customer must provide accurate and complete information when making a booking, including contact details, the address of the Premises, parking information, and full details of the appliances to be cleaned.

3.4 The Company reserves the right to amend or refuse a booking if the information provided is incomplete, misleading, or materially different from the actual circumstances at the Premises.

3.5 Any estimated duration for the Services provided by the Company is an estimate only and does not form a binding obligation. The actual time required may vary depending on the condition and number of appliances.

4. Pricing and Quotes

4.1 Prices for the Services may be provided as fixed rates or as individual quotes, depending on the work required.

4.2 Any quote given by the Company is based on the information supplied by the Customer at the time of booking. The Company reserves the right to amend the quote and charge additional fees if upon arrival the Technician finds that:

a the number or type of appliances differs from that described

b the appliances are in significantly worse condition than reasonably anticipated for their age and use

c additional work or time is required to complete the Services safely and properly.

4.3 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of standard cleaning materials and equipment used by the Company.

4.4 Any parking charges, congestion charges, or access fees reasonably incurred to attend the Premises may be added to the final invoice, where applicable, and are payable by the Customer.

5. Payments

5.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or may accept payment on completion of the Services.

5.2 Accepted payment methods will be stated by the Company and may include cash, card payment, or bank transfer. The Company is not obliged to accept any particular payment method.

5.3 Where payment is due on completion of the Services, the Customer must ensure that payment is made immediately upon completion, unless otherwise agreed in writing in advance.

5.4 For business customers or account customers, alternative payment terms may be agreed in writing. If no alternative terms are agreed, payment is due immediately upon receipt of invoice.

5.5 If the Customer fails to make payment when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law and to recover any reasonable costs of debt recovery.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice during normal business hours.

6.2 Unless otherwise specified, a minimum of 24 hours notice prior to the scheduled appointment time is required to cancel or reschedule a booking without charge.

6.3 If the Customer cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the agreed service price, to cover allocated time and administrative costs.

6.4 If the Technician attends the Premises and is unable to gain access, or is unable to proceed with the Services for reasons within the Customers control including but not limited to lack of access, lack of utilities, or unsafe working conditions, this may be treated as a late cancellation and the full or partial service cost may be charged.

6.5 The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its control, including but not limited to staff illness, vehicle breakdown, severe weather, or other unforeseen events. In such cases, the Company will use reasonable efforts to offer an alternative appointment time. The Company will not be liable for any consequential losses arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer must ensure that the Technician can access the Premises at the agreed date and time and that any necessary entry codes, keys, or instructions are provided.

7.2 The Customer must ensure that the area around the oven and other appliances to be cleaned is reasonably clear of personal items, food, and other obstructions before the Technician arrives.

7.3 The Customer must inform the Company of any known defects, damage, or safety issues with the appliances or Premises, such as loose fittings, gas leaks, electrical faults, or structural instability.

7.4 Children and pets must be kept away from the working area while the Technician is present, for safety reasons and to allow the Technician to carry out the Services efficiently.

7.5 The Customer must not use the oven or appliances during the cleaning process and must follow any post-service instructions given by the Technician, including recommended waiting times before use.

8. Service Standards and Limitations

8.1 The Company will carry out the Services with reasonable care and skill and in accordance with industry practices for professional oven cleaning.

8.2 While every effort is made to remove grease, carbon deposits, and soiling, the Company cannot guarantee the removal of all staining, discolouration, or burnt-on residues, particularly where surfaces are worn, damaged, or have been previously cleaned with harsh chemicals.

8.3 The Company is not responsible for pre-existing damage, wear and tear, discolouration, or defects in or around the appliances, including but not limited to cracked glass, degraded seals, loose fittings, or damage caused by previous cleaning attempts.

8.4 Any estimated drying or curing times given for cleaning products are approximate and may vary depending on ventilation, temperature, and other conditions at the Premises.

9. Waste Handling and Environmental Responsibilities

9.1 The Company will handle waste arising directly from the cleaning process, such as removed grease, food residues, and disposable materials, in accordance with applicable UK waste regulations.

9.2 Where possible and appropriate, waste will be segregated and disposed of responsibly. The Company will not dispose of general household waste that is not generated by the cleaning process.

9.3 Any hazardous waste identified at the Premises that is not directly related to the Services will not be handled by the Company. The Customer remains responsible for arranging appropriate disposal of such items in accordance with local regulations.

9.4 The Customer consents to the temporary storage of waste generated by the cleaning process at the Premises, where required, until it can be removed or disposed of safely.

10. Liability and Insurance

10.1 The Company will maintain appropriate insurance cover for its activities, including public liability insurance, in line with industry standards.

10.2 The Companys liability for any loss or damage arising from the provision of the Services shall be limited to the amount paid or payable by the Customer for those Services, except where such limitation is not permitted by law.

10.3 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

10.4 The Company shall not be liable for:

a any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity

b damage resulting from faulty appliances, defective installation, or pre-existing structural issues

c any loss or damage arising where the Customer has failed to follow the Technicians instructions or has misused the appliance after the service.

10.5 The Customer is responsible for ensuring that valuable or fragile items are safely stored away from the working area. The Company accepts no liability for damage to items left in or around the cleaning area that could reasonably have been moved or protected by the Customer.

11. Complaints and Service Issues

11.1 If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably possible, and in any event within 24 hours of completion of the Services.

11.2 The Customer must allow the Company a reasonable opportunity to inspect and, if appropriate, rectify any issues. This may include arranging for a Technician to revisit the Premises.

11.3 Refunds, partial refunds, or discounts will only be considered where the Company has been given a fair opportunity to address the issue and has failed to do so with reasonable care and skill.

12. Access, Health and Safety

12.1 The Company reserves the right to withdraw its Technician from the Premises if they believe there is a risk to their health, safety, or wellbeing, including but not limited to aggressive behaviour, unsafe conditions, or the presence of hazardous substances.

12.2 In such circumstances, the Company may treat the visit as a late cancellation and charge the Customer accordingly.

12.3 The Customer agrees to comply with reasonable requests made by the Technician in relation to health and safety during the provision of the Services.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, industrial disputes, utility failures, or government restrictions.

13.2 Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will use reasonable efforts to reschedule the Services.

14. Privacy and Data Protection

14.1 The Company will collect and process personal information about the Customer such as name, address, and contact details solely for the purposes of managing bookings, providing Services, and handling payments and enquiries.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable measures to keep personal information secure.

14.3 The Customer is responsible for ensuring that the contact details provided are accurate and kept up to date.

15. Amendments to These Terms

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms.

15.2 For ongoing arrangements or repeat services, the Company will notify the Customer of any significant changes to these terms where reasonably practicable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior representations, agreements, or understandings, whether oral or written.